Shipping Policy
UK Shipping: from £2.99 Free when you spend over £50.00
Beanfreaks will ship your goods either via Royal Mail or Parcel Force for just £6.99 per order. We aim to despatch
within 48 hours but ask that in busy periods you allow up to 14 working
days for delivery. All orders are packaged with the care to ensure safe
delivery.
Local Cardiff delivery thursdays only £5.00
International Shipping
International Shipping - Including Republic of Ireland and Channel Islands
Beanfreaks ships to European Countries, and selected Non European Countries, the cost of shipping to these countries is indicated when you checkout.
Our
prices do not include taxes and tariffs. Customers outside of the
United Kingdom may be subject to customs fees and/or import duties and
taxes, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by you; Beanfreaks have
no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to
country; you should contact your local customs office or tax authority
for information specific to your situation. Additionally, when ordering
from Beanfreaks.com, you are considered the importer of record
and must comply with all laws and regulations of the country in which
you are receiving the goods.
Costs for Shipping to all Destinations
| Destination | Cost (£) |
| UK (including Northern Ireland) from | 2.99 |
| Local Fresh & Frozen Deliveries Thursday only | 5.00 |
Overseas orders are delivered by Royal Mail or a Courier; please allow 10 - 14 days for delivery.
How do I Return a Product?
Returning Supplements
We
are proud of the quality of our goods and as such, if you find that
your goods arrive with you in an unsatisfactory condition, return the
unopened goods to the following address and we will process a full
refund for the returned part;
Beanfreaks
3, St Mary Street
Cardiff.
CF10 1At
We
will not be responsible for the cost of postage and packaging to return
items. We recommend using a Recorded Delivery Service for returns as we
can not be responsible for items which never make it back to our store.
Returning Food Items (Confectionery, Fruit, Nuts and Seeds)
If
you find any of our food products in a state not for human consumption,
please call Customer Services on (+44) 029 2025 1671 to state your
problem.
We retain the right to request a return of the faulty goods with the
consignment number on the outside of the box, by recorded delivery to
the below address, and the product will be inspected. If the fault is
agreed, a full refund will be given for the returned goods.
Beanfreaks
3, St Mary Street
Cardiff
CF10 1AT
Please do not send any food items
back which have not been requested.
Lost or Damaged Parcel For any lost goods please contact our Customer Service department on 02920 2025 1671 (Open 8:45am - 5:15pm) or email us.
If you find your goods to be damaged in transit, we are willing to offer a refund if the product is returned (within 30 days after the delivery date) to the following address. We will not be liable for any damage if you fail to do this.
Beanfreaks
3, St Mary Street
Cardiff
CF10 1AT