How to Place Your Order with Beanfreaks
You can place your order in the following ways
- Use the shopping cart on this web site
- You can telephone our order line on 029 2025 1671 (Monday - Friday 9.00am - 5.30pm excluding bank holidays)
- You can also email your order to; cardiff@beanfreaks.com
To Order Online
Select the products that you would like to order by clicking on their
"buy" button which will add the item(s) to your virtual shopping
basket. You can view the products in your shopping basket by clicking on
"view basket" at any time You can also change the order quantities by
changing the number required and clicking "update basket", or remove
a product from your basket by clicking on the "delete" button at the
end of a line.
If you are a
returning customer then click the 'login' link and enter your username and
password to log in. If it’s the first time you are purchasing from Beanfreaks.com
then click on "create an account". Here you will need to fill in your
name, address, e-mail address, username, password and phone number(s). Be sure
to fill in all the fields with the *(asterisk) next to it since these are
required fields.
After you have filled
in the form then click on "register". You will now be taken to the
"accounts" page where you can click 'view basket' to continue with
your purchase. If you do wish to register for an account you can continue with
your purchase by filling in the billing details on the first 'checkout' page.
You also have the option of changing your shipping address by checking the
"I would like to use a different delivery address" option. Make sure
all your order details are accurate before proceeding and then click 'submit'.
On the following page
you can select from different shipping zone options (if ordering within the UK)
i.e. "Priority" or "Standard" shipping, depending on how
urgently you need your order. Once you are satisfied that your order details
are correct then click on the "next" button. You will now be
presented with a summary of your order details. If you need to change any
information you have provided click 'back' on the browser and amend the
details. If these are all correct click on the 'enter payment details' button.
You will finally be
taken to the 'payment page', where you will be asked to enter your credit card
information. Then please click on "Purchase", which will complete
your shopping process. We'll send you an email confirming the complete order
information, as well as an order number to use if you wish to contact us. If
any of the products that you have ordered are out of stock, you can still place
the order and we will ship your backordered product(s) as soon as we receive
them at our warehouse. If needed we will ship your order in multiple shipments
but you will not be charged for the multiple shipment. We will send you an
e-mail as soon as your products are despatched from our warehouse so you know
that your order is on its way.
Tracking Your Order:
Once your order has been confirmed we will send you a confirmation email
containing your order number. You can log onto "my account" and with
the order number, check-up the status of your order. If for any reason your
order does not reach you in the specified time, you can contact us by phone,
fax or email. Any such enquiry will be investigated promptly and we will let
you know why your product may have been delayed and what we are doing to put
matters right.
Payment Options:
Beanfreaks.com offers the following variety of payment methods: Credit or Debit
Cards via PayPal. We accept the following card types:
Credit Cards:
- Visa
- MasterCard/Eurocard
- Debit Cards:
- Switch / Maestro
- Visa Delta
- Solo
- Visa Electron
To ensure that shopping on-line is secure, your credit/debit details will always be encrypted using Thawte SSL technology.