You can place your order in the following ways
Use the shopping cart on this web site
You can telephone our order line on 029 2025 1671 (Monday - Friday 9.00am - 5.30pm excluding bank holidays)
You can fax your order to 029 2041 7803
You can also post your order to; Beanfreaks Web Order Department, 3, St Mary Street, Cardiff. CF10 1AT
To Order Online
Select the products that you would like to order by clicking on their "buy" button which will add the item(s) to your virtual shopping basket. You can view the products in your shopping basket by clicking on "view basket" at any time You can also change the order quantities by changing the number required and clicking "update basket", or remove a product from your basket by clicking on the "delete" button at the end of a line.
If you are a returning customer then click the 'login' link and enter your username and password to log in. If it’s the first time you are purchasing from Well Natural then click on "create an account". Here you will need to fill in your name, address, e-mail address, username, password and phone number(s). Be sure to fill in all the fields with the *(asterisk) next to it since these are required fields.
After you have filled in the form then click on "register". You will now be taken to the "accounts" page where you can click 'view basket' to continue with your purchase. If you do wish to register for an account you can continue with your purchase by filling in the billing details on the first 'checkout' page. You also have the option of changing your shipping address by checking the "I would like to use a different delivery address" option. Make sure all your order details are accurate before proceeding and then click 'submit'.
On the following page you can select from different shipping zone options (if ordering within the UK) i.e. "Priority" or "Standard" shipping, depending on how urgently you need your order. Once you are satisfied that your order details are correct then click on the "next" button. You will now be presented with a summary of your order details. If you need to change any information you have provided click 'back' on the browser and amend the details. If these are all correct click on the 'enter payment details' button.
You will finally be taken to the 'payment page', where you will be asked to enter you credit card information. Then please click on "Purchase", which will complete your shopping process. We'll send you an email confirming the complete order information, as well as an order number to use if you wish to contact us. If any of the products that you have ordered are out of stock, you can still place the order and we will ship your backordered product(s) as soon as we receive them at our warehouse. If needed we will ship your order in multiple shipments but you will not be charged for the multiple shipment. We will send you an e-mail as soon as your products are despatched from our warehouse so you know that your order is on its way.
Tracking Your Order:
Once your order has been confirmed we will send you a confirmation email containing your order number. You can log onto "my account" and with the order number, check up the status of your order. If for any reason your order does not reach you in the specified time, you can contact us by phone, fax or email. Any such enquiry will be investigated promptly and we will let you know why your product may have been delayed and what we are doing to put matters right.
Well Natural offers the following variety of payment methods: Credit or Debit Cards or via Paypal. We accept the following card types:
Switch / Maestro
To ensure that shopping on-line is secure, your credit/debit details will always be encrypted using Thawte SSL technology.